Differentiation Archives

10 Jul CX Value Drivers — CX Management’s Gas Pedal

Posted at 12:56h in Business, Client Experience, CX Program Management, Differentiation, Operations, Professional Services 0 Comments

A short-cut to help C-level executives inject more value into their CX management programs through value driver analysis. ...

13 Nov Why Smart Companies See Customer Experience as the Prime Differentiator, and How They Do It

Posted at 14:32h in Business, Differentiation 0 Comments

Differentiation on the basis of Customer Experience is mission critical. Focusing on customer values as opposed to needs is how intelligent companies are doing it well. ...