Workshops/Training Archives

21 Mar 2020 CHIEF CUSTOMER OFFICER’S HANDBOOK: The Power of the ‘RESET’

Posted at 11:48h in Business, CEO, Client Experience, Content, Culture, CX Program Management, Leadership, Marketing, Workshops/Training 0 Comments

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How to be a CXO. A CX leader's user manual for making CX successful in any company....

09 Oct Client Empathy Training is Broken, Let’s Fix It

Posted at 05:27h in Business, CEO, Client Experience, Culture, CX Program Management, Differentiation, Empathy, Leadership, Professional Services, Workshops/Training 1 Comment

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Client empathy training ought to be where co-workers learn to make amazing client communication first nature and deepen their connection to everyone else in the organization...