Client Experience Workbook for Professional Services

The Client Experience for Professional Services eBook helps people understand how to create and manage comprehensive CX programs. In this e-Book, we detail the difference between Customer Experience and Client Experience; how to set up and manage a Client Experience program; how to do client journey mapping for professional services; and how to manage governance for CX in accounting, legal, AEC and other professional services industries.

If you are an executive who requires measureable returns from your Client Experience efforts or you directly manage client experience inside your professional services organization, you will find value in the resources, ideas and tools packed into this eBook.

We hope that you get value out of this ebook. Please drop us a note to share your feedback.

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