Insights: the Archive
Architecture, Engineering and Construction
Connect With Us
Insights: the Archive
Architecture, Engineering and Construction
Connect With Us
Connect With Us
Get in touch if you'd like to chat. We would love the opportunity to hear more about your organization. You can call us at 919-771-5219 or use this form to contact us by email.
I am a:
CX Leader/Champion within a company
A solo practitioner in CX
Just researching at this point, thanks
Journalist, media professional
Effective Date: December 24, 2019.
Information we collect
CX Pilots collects personal data on certain areas of the Sites when you register for or apply for jobs through the CX Pilots Recruitment Portal, register for CX Pilots newsletters and alerts, participate in our assessments, sign up for conferences and events, and/or participate in public user posting areas (such as bulletin boards, discussion forums and surveys). The personal data collected varies across the Sites and may include information that you provide, such as your name, mailing address, e-mail address, telephone number, and background information required to apply for a job. For instance, by registering for CX Pilots newsletters or alerts, you agree to receive the correspondence to which you have subscribed at the e-mail address that you provided at registration. Only CX Pilots or its agents will contact you using this e-mail address. We will send e-mails to this address related to your registration.
We may also automatically collect information about the devices you use to interact with our Sites. The information we automatically collect may include IP address, device identifier, web browser, and browsing information collected through cookies, web beacons, pixels, clear gifs, and other similar technologies (collectively “Cookies and Other Tracking Technologies”) on our Sites. We may also automatically collect information about how you use the Sites, such as what you have searched for and viewed on the Sites. The information automatically collected will be associated with any personal data you have provided.
Use of information
Our Sites do not collect personal data about your online activities over time and across third party websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to our Sites, and we do not alter any of our data collection and use practices upon receipt of such a signal.
Use of information collected via mobile devices
In connection with our mobile applications, CX Pilots may use third party service providers to analyze non-personally identifiable user activity to fix errors, monitor usage, and improve the performance of the mobile applications. For example, CX Pilots receives reports on some of our mobile applications’ aggregate usage and browsing patterns, including information about the type of device used, articles accessed, and other events occurring within our apps. CX Pilots also receives reports on certain errors occurring within mobile applications. None of these third party service providers gathers information in a manner intended to identify any particular user personally.
In addition, our CX Pilots Insights page may offer a personalized list of recommendations (called “Insights you be interested in”) directing you to CX Pilots content that we think you will find interesting. Recommendations are based solely on what you have viewed in the Insights section. A unique user identifier that is generated by the page helps personalize your experience and tracks the articles that you read. We do not share your viewing history or trends with other users or any external third parties (i.e., persons or entities that are not affiliates or third party service providers of CX Pilots).
CX Pilots will not intentionally disclose or transfer (and will take reasonable steps to prevent the unauthorized or accidental disclosure of) your personal data to third parties without your consent, whether for such third parties’ own marketing purposes or otherwise, except as follows. CX Pilots may provide access to your personal data to third party service providers engaged by CX Pilots to provide services related to the Sites, provided that such third- party service providers will first agree to maintain the strict confidentiality of such information and provide the same level of data security as provided by CX Pilots. For example; we may provide data to a third party search optimization service with your usage data in an ongoing effort to recognize and optimize content that you have, through you use, indicated higher relevance or value.
We also may share your personal data with third party service providers who perform services and functions on our behalf to support our interactions with you, including, for example, processing recruitment materials, administering surveys or contests, or communicating with you. These third party service providers are not permitted to use or disclose your personal data except as necessary to perform services on our behalf or to comply with legal requirements.
In addition, we may disclose information about you:
If we are required to do so by law or legal process;
To law enforcement authorities or other government officials;
When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity;
If disclosure is necessary to protect the vital interests of a person;
To protect our property, services and legal rights;
To prevent fraud against CX Pilots, our subsidiaries, affiliates and/or business partners;
To support auditing, compliance, and corporate governance functions; or
To comply with any and all applicable laws.
You should be aware that whenever you publicly disclose information online, that information could be collected and used by others. CX Pilots is not responsible for any action or policies of any third parties who collect information that users publicly disclose in any such forums on the Sites.
Link to third-party sites
The Sites may allow you to sign into and associate your social network accounts including, but not limited to, Twitter, LinkedIn, Facebook, and YouTube, with CX Pilots. The Sites also may allow you to log in to a CX Pilots account using certain social network account credentials.
If you would like to disconnect a social media account from us, refer to the settings of that social network account and its provider.
CX Pilots has implemented generally accepted standards of technology and operational security to protect personal data from loss, misuse, alteration, or destruction. Only authorized CX Pilots personnel and third party service providers are provided access to personal data, and these employees and service providers are required to treat this information as confidential. Despite these precautions however, CX Pilots cannot guarantee that unauthorized persons will not obtain access to your personal data.
Data retention policy
The Sites are not designed for or directed at children 10 years of age or younger, and CX Pilots does not intentionally collect or maintain personal data about anyone under this age.
CX Pilots Recruitment portal/CX Pilots Recruiting Program
Through the CX Pilots Recruitment portal, you can apply for positions with CX Pilots or sign up for a CX Pilots Recruiting Program where you can be notified of any potential job openings or other similar opportunities that might be of interest.
Where granted by local law, you may have the right to request access to the personal data that we have collected about you for the purposes of reviewing, modifying, or requesting deletion of the data. You may also have the right to request a copy of the personal data that we have collected about you and to have any inaccuracies in that data corrected. In certain circumstances, you may also request that we cease processing your personal data.
If you would like to make a request to access, review, or correct the personal data we have collected about you, or to discuss how we process your personal data, please contact us at email@example.com. To help protect your privacy and security, we will take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your personal data. We will make reasonable attempts to promptly investigate, comply with, or otherwise respond to your requests as may be required by applicable law. Different laws may prevent us from providing access to your personal data or otherwise fully complying with your request depending upon the circumstances and the request, such as for example, where producing your information may reveal the identity of someone else. We reserve the right to charge an appropriate fee for complying with your request where allowed by applicable law, and/or deny your requests where they may be manifestly unfounded, and/or excessive, or otherwise objectionable or unwarranted under applicable law.
In addition, and where granted by local law, you have the legal right to lodge a complaint with a competent data protection authority.
Your California privacy rights
Pursuant to California Civil Code Section 1798.83(c)(2), CX Pilots does not share your personal data with third parties for those third parties’ direct marketing use.
CX Pilots LLC
4300 Driftwood Drive
Raleigh, NC 27606
+1 919 771 5219
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