09 Jan How Much Should Your Firm Be Investing in CX?
We believe there is a lack of powerful CX investment calculator tools out there. We know companies need guidance to help them calculate the investment necessary to fund their customer experience management program.
The two questions we hear most often are, “What is your process, methodology and approach?” and “How much do you think our firm should be investing in CX?”
These are important questions to ask and even more important answers to know. The answers almost always result in a “well, it depends” which no one wants to hear.
We have developed this comprehensive CX Investment Calculator to help you and your firm calculate the range of funding necessary to invest in your customer/client experience management program.
Fill in the values and see where your investment guidance falls.