CX Pilots’ podcasts are a customer experience consultant’s perspective on managed customer and client experience. We have designed each episode to take a different approach into the mindset of CX management for CX managers. They are thoughtfully produced for CX leaders and champions who are responsible for designing outcomes from their organization’s CX efforts. In each podcast episode we delve deep into the issues and concerns of our clients who are responsible for CX outcomes.
If you would like to hear specific podcast topics, please contact us with your ideas. We’d be happy to explore interesting topics that matter most to our listeners.