The flexible, all-in-one CX Program for the new now.
Better understand customers & employees.
Convert that understanding into loyalty and revenue.
Measure it, manage it, and drive it into your culture.
95% of B2B companies are now trying to figure out their optimal play in CX. The question is no longer “should we?” The better question is “how should we?”
CX Pilots’ has been focused on transitioning B2B organizations into experience-led businesses since 1994 when we encountered our first experience-based project with the Chicago Mercantile Exchange. Since then, we’ve developed one of the deepest and most innovative bodies of knowledge in the industry. If you want to move your company properly into the “experience-economy,” chances are, we’ve helped someone like you succeed in getting there.
Set the right foundations for implementing CX into your company with a two-part leadership workshop.
Part one “Looking-In” looks inside the firm (culture, employees, roles, processes, finance, marketing, sales, etc.) to help leadership understand CX from the inside out.
Part two “Looking-Out” looks outside the firm (clients, partners, competition, external communications, etc.) to help leadership understand how to compete more effectively through CX.
At the end of this stage everyone in the company knows what CX is, why the company is investing in it and how it impacts them on every level.
We fit all the Early Stage imperatives into one month.
We fit all the Middle Stage imperatives into one month.
At this point CX Pilots has taught the company everything it needs to manage its own fully-functional CX program. Our next step is to remain on call and do three month check-ins as per contracted.
We fit all the Late Stage imperatives into one month.