11 Feb Gain the trust of your customers with a CX strategy
Learn more about our customer experience program and assessments to retain clients and boost sales
|Customer Experience (CX)||User Experience (UX)|
What is Customer Experience (CX) and how does it work?
In a nutshell, Customer Experience (CX) is a strategy to improve the relationship a client has with your business.
The idea is to make their experience with your company as satisfying as possible, to retain them as loyal clients and even get them to recommend you to other businesses.
We have a 9-step program to implement a CX strategy from the ground-up in your business, in which we create a customer journey (their steps from first contact to purchase) and train your employees with the best skills to gain clients’ trust.
What is User Experience (UX) and how does it boost sales?
User Experience (UX) is the overall feeling your client has when interacting with your products or services.
A good UX engages users and helps them achieve their goals quickly, without any problems.
An example of good UX would be an app for a bank account in which a user can solve any issue by clicking just a few buttons. Meanwhile, bad UX would be a bank app that requires the user to make a phone call just to ask a simple question.
A UX strategy uses best practices from design to improve the client’s overall interaction with a product. Programming and engineering also play a part, reducing friction to access services and helping the client achieve their goals as efficiently as possible.
A frictionless product means an easier product to use. And the simpler your products or services are, the more sales you’ll have.
Word of Mouth Marketing improves your sales drastically, and UX is the best strategy to obtain it.
Assessments & training programs for employees, customer engagement, and revenue management
We conduct assessments of your employees to learn about bottlenecks in your company processes, friction in how your employees deliver service, and engagement levels to understand how your team really feels about their roles and what should change to increase success across the board.
And to improve your relationship with clients, our customer assessments identify vulnerabilities and recommend adjustments for your services to retain customer loyalty.
Finally, after an assessment, you must act upon your findings. And the best way to do so is to train your staff with our customer support training — designed to increase customer engagement with guidelines to collect feedback and address their challenges.
Companies also have issues keeping the business afloat with a healthy revenue stream. We conduct assessments of your company to reduce IT, Marketing, Operations, and HR costs. And we evaluate your sales process to identify vulnerabilities that should be fixed to increase your company revenue.
Read below to learn more about our assessments and training programs: