27 Apr Thought Leadership or THOUGHT Membership?
If you had a Fitbit for your brain, which measured everything you read, thought, wrote and published, I wonder what it would tell you. Would it reveal that you’re on top of your game? ...
29 Mar Who Are CX Pilots, Where Do We Come From And What Are We Trying to Accomplish?
CX Pilots is a customer experience or CX specialist with a twist—focused on the unique needs of Professional Services firms....
22 Mar The Similarities Between CX and Parenting
When it comes to parenting my two boys, 16 and 14, I spend a lot of time preparing them to be interesting people...
21 Mar Are Your Customer Experience (CX) Maturity Assessments Showing You the Right Picture?
Customer Experience Assessments are only as strong and valuable as the person’s/people’s subjective answers to the assessment. ...