CX Pilots has diverse experience working with insurance providers. For nearly two decades, we have been supporting one of the nation’s largest health insurance companies in a broad capacity. We also serve as the CX consultancy of record for two national insurance companies providing ongoing CX strategy and advisory, program execution and support.
We understand the notion that member (premium-payer) experience is different and the strategies to boost perceived value require a unique approach. In many cases, we have been called on to help insurance companies develop new CX strategies for product portfolios that include ‘obligatory compliance’ products—which requires a vastly different methodology.
Insurance Company Case Study