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CEO

03 Oct CEOs, Here’s Why Your Company is Going to Struggle With CX

Posted at 09:48h in AEC, Business, CEO, Client Experience, CX Program Management, Leadership, Professional Services 0 Comments
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A thought experiment for CEOs pondering CX. Suppose for a few minutes that you were either: a) open to managing your company’s customer experience; or b) open to improving the way it’s currently being managed. What do you suppose your smartest first step ought to be?...

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