03 Oct CEOs, Here’s Why Your Company is Going to Struggle With CX
Posted at 09:48h
in AEC, Business, CEO, Client Experience, CX Program Management, Leadership, Professional Services 0 Comments
A thought experiment for CEOs pondering CX. Suppose for a few minutes that you were either: a) open to managing your company’s customer experience; or b) open to improving the way it’s currently being managed. What do you suppose your smartest first step ought to be?...