change management Archives

16 May These Red Flags Will Kill Your CX

Posted at 07:04h in Client Experience, Culture, CX Program Management, Operations, Professional Services Category 0 Comments

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This story is a sort of parable about one of the companies we’ve consulted with, intended to provide some insights about understanding whether your organization’s culture is ready to embrace CX, and if it’s not, identifying red flags and overcoming them....

15 May CX Pilots: Here We Come

Posted at 15:20h in Business 0 Comments

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March 31st marked the end of our busy first chapter and the start of a new and exciting second chapter....

15 Feb What if Customer Experience was…just customer experience?

Posted at 15:04h in Business 0 Comments

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What if customer experience was a more of a source of light, and less of a source of duty?...

09 Jan The Top CX Trends of 2016 & What To Focus On In 2017

Posted at 16:25h in Business 0 Comments

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This past year will go down as being the year that laid the groundwork for customer experience in many customer centric companies....

22 Oct Misconceptions That Kill CX

Posted at 18:13h in Business 0 Comments

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Don’t make Customer Experience an initiative within your company. This is based on the misconception that CX can be an adjunct to your core and buying into this lie can kill your CX...

01 May We’re Helping Companies With Their Customer Experience – This is How We Do It

Posted at 11:57h in Business, Podcast 0 Comments

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Plainly speaking, there’s a gap between what most CX consultants are talking about and what CX leaders on the brand side really need ...

29 Mar Who Are CX Pilots, Where Do We Come From And What Are We Trying to Accomplish?

Posted at 12:44h in Uncategorized 0 Comments

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Who hasn’t worked a job and spent time wondering how it could be better in some way?...