change management Archives

16 May These Red Flags Will Kill Your CX

Posted at 07:04h in Client Experience, Culture, CX Program Management, Operations, Professional Services Category 0 Comments

0 Likes

This story is a sort of parable about one of the companies we’ve consulted with, intended to provide some insights about understanding whether your organization’s culture is ready to embrace CX, and if it’s not, identifying red flags and overcoming them....

15 May CX Pilots: Here We Come

Posted at 15:20h in Business 0 Comments

0 Likes

March 31st marked the end of our busy first chapter and the start of a new and exciting second chapter....

15 Feb What if Customer Experience was…just customer experience?

Posted at 15:04h in Business 0 Comments

0 Likes

What if customer experience was a more of a source of light, and less of a source of duty?...

22 Oct Misconceptions That Kill CX

Posted at 18:13h in Business 0 Comments

0 Likes

Don’t make Customer Experience an initiative within your company. This is based on the misconception that CX can be an adjunct to your core and buying into this lie can kill your CX...

01 May We’re Helping Companies With Their Customer Experience – This is How We Do It

Posted at 11:57h in Business, Podcast 0 Comments

144 Likes

...

29 Mar Who Are CX Pilots, Where Do We Come From And What Are We Trying to Accomplish?

Posted at 12:44h in Uncategorized 0 Comments

9 Likes

CX Pilots is a customer experience or CX specialist with a twist—focused on the unique needs of Professional Services firms....