Logo Logo Logo Logo Logo
  • Approach
  • Services
    • How We Can Help Now
    • CX Centers of Excellence
    • Journey Mapping
    • CX Programs
  • Downloads
  • Insights
    • Insights: the Archive
    • CX Resource Library
    • CX FAQ
    • Podcast Archive
  • Industries
    • Accounting
    • Architecture, Engineering and Construction
    • Financial Services
    • Insurance
    • Legal Firms
    • Technology
  • Connect With Us
  • Approach
  • Services
    • How We Can Help Now
    • CX Centers of Excellence
    • Journey Mapping
    • CX Programs
  • Downloads
  • Insights
    • Insights: the Archive
    • CX Resource Library
    • CX FAQ
    • Podcast Archive
  • Industries
    • Accounting
    • Architecture, Engineering and Construction
    • Financial Services
    • Insurance
    • Legal Firms
    • Technology
  • Connect With Us
Caution

29 Feb Caution: B2B Journey Mapping Is Different, Proceed Accordingly

Posted at 14:19h in Business, Client Experience, Journey Mapping, Professional Services Category, Tools/Resources 0 Comments
0 Likes
Share

The scary reality is, many B2B companies (especially professional services firms) unknowingly use the same approach as an online retailer or a car dealership or a mid-market hotel chain....

Read More
Journey Mapping

29 Feb Is Your Firm’s Journey Mapping Outcome-Oriented?

Posted at 06:33h in Business, Client Experience, Journey Mapping, Operations, Tools/Resources 0 Comments
0 Likes
Share

Client Journey Mapping is commonly done with a lack of concrete and actionable foresight about what the firm wants to gain from the exercise. We plan your journey mapping with an abundance of forethought...

Read More
journey

09 Jan Customer Journey Mapping: Podcast 9

Posted at 17:15h in Business, Podcast 0 Comments
0 Likes
Share

In this podcast, Sarah Wechsberg and Steven Keith discuss customer journey mapping with Valerie Peck, founder of Suite CX....

Read More
Contact Us

CX Pilots is located in the Research Triangle Park (Raleigh/Durham) NC. We can be reached at (833) CX PILOT /(833) 297-4568 or (919) 771-5219 (direct to founder).

by email at steven@cxpilots.com.

 

Privacy Policy

Privacy Policy