Client Experience Archives

16 May These Red Flags Will Kill Your CX

Posted at 07:04h in Client Experience, Culture, CX Program Management, Operations, Professional Services 0 Comments

This story is a sort of parable about one of the companies we’ve consulted with, intended to provide some insights about understanding whether your organization’s culture is ready to embrace CX, and if it’s not, identifying red flags and overcoming them....

22 Jun Adrenaline for Sluggish CX Programs

Posted at 08:17h in Business, CX Program Management, Operations 0 Comments

Uncertainty in approach to Customer Experience program management causes the insurmountable obstacles....

15 Feb Client Experience Workbook for Professional Services

Posted at 13:14h in Business, Client Experience, Professional Services 0 Comments

This e-book helps people understand how to create and manage comprehensive CX programs within professional services industries....