01 May We’re Helping Companies With Their Customer Experience – This is How We Do It
Plainly speaking, there’s a gap between what most CX consultants are talking about and what CX leaders on the brand side really need ...
27 Apr Thought Leadership or Membership?
If you had a Fitbit for your brain, which measured everything you read, thought, wrote and published, I wonder what it would tell you. Would it reveal that you’re on top of your game? ...
29 Mar Who Are CX Pilots, Where Do We Come From And What Are We Trying to Accomplish?
Who hasn’t worked a job and spent time wondering how it could be better in some way?...