Culture Archives | CX Pilots

cx obstructions

25 Nov Seven CX Obstructionists and How to Deal with Them

Posted at 11:18h in Business, Client Experience, Culture, CX Program Management, Leadership, Operations, Tools/Resources 0 Comments

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The top seven obstructions that put your CX initiative in peril and what to do about them....

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CX Reset Button

21 Mar 2020 CHIEF CUSTOMER OFFICER’S HANDBOOK: The Power of the ‘RESET’

Posted at 11:48h in Business, CEO, Client Experience, Content, Culture, CX Program Management, Leadership, Marketing, Workshops/Training 0 Comments

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How to be a CXO. A CX leader's user manual for making CX successful in any company....

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30 Aug Is Your CX Transformation a Culture-Obsessed Quantum Change or a Hologram?

Posted at 08:07h in Client Experience, Culture, CX Program Management, Operations 2 Comments

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Executives that have been tasked with any size or shape of CX implementation understand that ignoring CX is no longer an option...

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29 Mar Who Are CX Pilots, Where Do We Come From And What Are We Trying to Accomplish?

Posted at 12:44h in Uncategorized 0 Comments

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CX Pilots is a customer experience or CX specialist with a twist—focused on the unique needs of Professional Services firms....

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22 Mar The Similarities Between CX and Parenting

Posted at 15:35h in Uncategorized 0 Comments

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When it comes to parenting my two boys, 16 and 14, I spend a lot of time preparing them to be interesting people...

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