05 Jan Underperforming CX in AEC Firms Costs Millions—But Not in the Way You Think
Posted at 17:45h
in AEC, Business, CEO, Client Experience, Culture, CX Program Management, Operations, Professional Services Category 0 Comments
An AE firm captured $8.5 million in trapped client revenue, lowered it’s cost of client acquisition, dramatically improved its employee engagement rate, stabilized its proposal/win rate and created an employment brand that has virtually eliminated its recruitment challenges...
