CX Governance should be set up to operate as the nerve center of your firm’s Client Experience program. This white paper helps firms understand what CX Governance is, how to set it up and what to expect in the process. This document helps you understand how to set up a CX...
CX Leader's 2020 Bullet Journal/Annual Planner. Designed to be printed and used by CX Leaders in charge of firm's client experience objectives....
This e-book helps people understand what differentiates X firms. X firms enable enable their cultures to isolate and address friction inside their firms and outward toward their clients....
This story is a sort of parable about one of the companies we’ve consulted with, intended to provide some insights about understanding whether your organization’s culture is ready to embrace CX, and if it’s not, identifying red flags and overcoming them....
CX is emerging as a team sport with an offensive and defensive playbook. Some firms are focused on systematically improving both their offense and defense while others aren’t yet investing at all....
This e-book helps people understand how to create and manage comprehensive CX programs within professional services industries....
This e-book helps people understand what differentiates X firms in the AEC industry. X firms enable enable their cultures to isolate and address friction inside their firms and outward toward their clients....
