Professional Services Archives

16 May These Red Flags Will Kill Your CX

Posted at 07:04h in Client Experience, Culture, CX Program Management, Operations, Professional Services 0 Comments

This story is a sort of parable about one of the companies we’ve consulted with, intended to provide some insights about understanding whether your organization’s culture is ready to embrace CX, and if it’s not, identifying red flags and overcoming them....

15 Oct Betting on CX

Posted at 12:51h in Client Experience, Culture, CX Program Management, Operations, Professional Services 0 Comments

CX is emerging as a team sport with an offensive and defensive playbook. Some firms are focused on systematically improving both their offense and defense while others aren’t yet investing at all....

15 Feb Client Experience Workbook for Professional Services

Posted at 13:14h in Business, Client Experience, Professional Services 0 Comments

This e-book helps people understand how to create and manage comprehensive CX programs within professional services industries....