center of excellence

Thinking of a Customer Experience Center of Excellence: Start Here

In this, the fifth podcast from CX Pilots, Sarah Wechsberg and Steven Keith talk about Customer Experience Centers of Excellence. In this discussion, they explore what a Center of Excellence is, why organizations benefit from them, some tips and tricks to help get them off the ground and some case stories of how they’ve built and worked within CX CoE’s in the past.

If you are a Customer Experience leader and you are working within your organization to gain deeper benefits from your CX program, this podcast will help you determine if a CX Center of Excellence may be right for you.

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