Betting on CX
CX is emerging as a team sport with an offensive and defensive playbook. Some firms are focused on systematically improving both their offense and defense while others aren’t yet investing at all....
Our Approach
Client experience (CX) will help you win more ideal business while retaining more important relationships. We’ll show you how and help you get there.
Our Services
We help leadership address business challenges by developing CX strategies, program roadmaps, and execution support. Being focused and aligned to clients is the best way for businesses to become the best versions of themselves.
Our Clients
One of our guiding principles is a commitment to transparency. We openly share the tools we work with.
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Insights
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Is Your CX Transformation a Culture-Obsessed Quantum Change or a Hologram?
Executives that have been tasked with any size or shape of CX implementation understand that ignoring CX is no longer an option......
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CX Value Drivers — CX Management’s Gas Pedal
A short-cut to help C-level executives inject more value into their CX management programs through value driver analysis. ...