Last month, I, as a Customer Experience specialist, had a rude wake up call from a home renovation project specialist. This past month I began renovating my basement. It’s big, it’s old, it’s trapped in the ‘70s. Long story short, I thought through my past experience I could do it......
Building customer experience solutions is a process that requires keen insight, several levels of expertise and the ability to see things through the eyes of those who will be spending money with your organization. Whether you refer to those who patronize your business as customers or clients, the bottom line – literally – is that you need to make sure that your relationships with your market members are maximized in every conceivable and relevant manner. A customer experience specialist can help you do just that, but as is the case with anything else, you have a lot of different choices in that regard.
As you’ll see below, CX Pilots is a team of professionals that builds custom customer experience solutions. We put together programs that are truly designed from the perspective of the people you want to attract to your organization. Getting them to your door is one thing, but keeping them there and motivating them to come back is what it’s all about from that point. A failure to do so means that you’ll constantly be looking to attract new customers or clients, thereby increasing your opportunity costs on an ongoing basis.
We offer customer experience solutions that will have you standing out from your competition. We put in the time up-front to make sure that everything we recommend and ultimately help you implement makes an immediate difference with your customers. Our goal is to help you build those relationships such that you also build a strong base of repeat business that exists largely because of how they feel when they work with you.